The Financial and Professional Services industry encompasses three sub-sectors:
- Financial Services
- Professional Services
- Customer Care Centers
Financial Services included a spectrum of service banks; securities, commodities, and other investment firms; insurance carriers, agents, and brokers; and financial planners.
- Banking and Investment Firms
- Insurance Carriers
- Financial Planning Servies
Professional Services encompasses several sub-sectors including legal services, advertising and public relations, and business support. Business support includes administrative work, human resources functions, marketing, sales, and many other functions.
- Advertising and Public Relations
- Consulting Services
- Business Support
Customer Care Centers
Customer Care Centers also includes inbound call centers and other back office operations. These opportunities represent value-added services above and beyond the typical call center position and therefore pay higher average wages. Customer care staff require higher-level skills to manage customer complaints, concerns and issues and can frequently "up-sell" the customer to new products and services.