Industry Fields

Financial and Professional Services

The Financial and Professional Services industry encompasses three sub-sectors: 

  • Financial Services
  • Professional Services
  • Customer Care Centers

Financial Services

 Financial Services included a spectrum of service banks; securities, commodities, and other investment firms; insurance carriers, agents, and brokers; and financial planners.

  • Banking and Investment Firms
  • Insurance Carriers
  • Accounting
  • Financial Planning Servies

Professional Services

Professional Services encompasses several sub-sectors including legal services, advertising and public relations, and business support.  Business support includes administrative work, human resources functions, marketing, sales, and many other functions.

  • Legal
  • Advertising and Public Relations
  • Consulting Services
  • Business Support

Customer Care Centers

Customer Care Centers also includes inbound call centers and other back office operations.  These opportunities represent value-added services above and beyond the typical call center position and therefore pay higher average wages.  Customer care staff require higher-level skills to manage customer complaints, concerns and issues and can frequently "up-sell" the customer to new products and services.

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