Job Posting - Workforce Development Supervisor I


West Plains Job Center - 3417 Division Drive, Suite 1, West Plains, MO 65775

TRAVEL Occasional overnight travel required


CLOSING DATE January 22, 2019 

Interested candidates should:

Send cover letter, current resume, transcripts, and contact information for 3 professional references to fax number (573) 522-9814 or via email to no later than 5:00 p.m. on January 22, 2019. Please include the position title and location when submitting your information.


To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodations.
  • Serve as a working Supervisor, providing services directly to Job Center customers.
  • Encourage a team concept among staff, by exemplifying a high standard of cooperation, collaboration and communication with Job Center partners. 
  • Responsible for the local office operation, staff and customer service within the local one-stop delivery system.
  • Provide information, ideas and suggestions to management to improve office functions and productivity.
  • Supervise re-employment services for all programs and assist in meeting performance standards.
  • Plan, organize and supervise work of the office to meet goals and objectives of the Division and Department as outlined by the Strategic Plan.
  • Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations.
  • Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level.
  • Monitor and manage staff schedules, attendance and time reporting in coordination with one-stop management.
  • Attend quarterly regional supervisory meetings as well as other meetings and conferences as directed.
  • Review Division of Workforce Development and Job Center reports; relay appropriate information to Job Center staff.
  • Plan/participate in regular weekly staff meetings.
  • Advise management at once of changing conditions requiring review and suggest possible corrective action.
  • Ensure proper use of government property and funds, as a public trust.
  • Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary, in coordination with one-stop management.
  • Promote the mission and vision of the Division of Workforce Development.
  • Maintain a professional appearance and demeanor.
  • Consult with program supervisors on special problems and new policies and procedures.
  • Perform other related work as assigned.
  • Demonstrate regular and reliable attendance. 


  • Leadership                                                                                          
  • Workforce Management                                                                                                
  • Mentoring                                                           
  • Decisiveness
  • Customer Service                                                            
  • Effective Written & Verbal Communication                              
  • Computer Literacy                
  • Accountability
  • Strategic Thinking                                                              
  • Interviewing Techniques                                                                                                 
  • Teamwork                                                           
  • Influencing
  • Self-direction                                                                                     
  • Discretion                                                                                                                                                                            
  • Flexibility                                                                              
  • Problem Solving


Two or more years of experience as a Workforce Development Specialist I with the Division of Workforce Development.


One or more years of experience as a Workforce Development Specialist II with the Division of Workforce Development.


A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: Psychology, Sociology, Social Work, Labor Economics, Education, Business, Personnel, or Public Administration, or a closely related field; AND

Two or more years of professional or technical experience in the fields of social service, education, job placement, community organization or a closely related area; or in business, personnel, or public administration involving responsible public contact; or military experience (at the E-5 level or above) with primary responsibility in recruiting or personnel administration involving interviewing, selection, classification, job placement or career counseling.

(Earned graduate credit hours from an accredited college or university in the specified areas may substitute on a year-for-year basis for the required experience at a rate of 24 earned graduate credit hours for one year of experience.)

(Additional qualifying experience may be substituted on a year-for-year basis for deficiencies in the required college education.)